Privacy Policy

Last Updated: April 10, 2026

At Dub studio d.o.o., e.g., Zadar Boat Tours (referred to as “we,” “us,” or “our”), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI Chatbot.

1. DATA CONTROLLER

The entity responsible for processing your personal data is:

Company Name: Dub studio d.o.o.
Address: Goričina 12, 23273 Preko, Croatia
Email: info@zadarboat.tours
Phone: +385912525009
Website: www.zadarboat.tours

2. THE DATA WE COLLECT

We may collect and process the following types of personal data:

Contact Information: Name, surname, email address, and phone number (collected primarily via our AI Chatbot or booking forms).
Booking Details: Date and time of tour, number of passengers, and specific tour preferences.
Technical Data: IP address, browser type, device information, and cookies (via Google Analytics or similar tools).
Chat Logs: Transcripts of your conversations with our AI assistant for the purpose of fulfilling your requests and improving our service.

3. HOW WE COLLECT YOUR DATA

We collect data through:

Direct Interaction: Information you provide when booking a tour or chatting with Chatbot.
Automated Technologies: Cookies and tracking pixels as you navigate our site.
Third Parties: Booking platforms like Regiondo when you finalize a reservation.

4. LEGAL BASIS FOR PROCESSING

Under GDPR, we process your data based on:

Contractual Necessity: To process and manage your boat tour bookings.
Consent: When you opt-in to cookies or chat with our assistant.
Legitimate Interest: To improve our website performance and ensure security.
Legal Obligation: To comply with Croatian accounting and tax laws.

5. HOW WE USE YOUR INFORMATION

We use your data to:

Facilitate and confirm boat tour reservations.
Provide customer support through our AI assistant.
Send booking confirmations and payment links via email.
Analyze website traffic to improve user experience.

6. DATA SHARING AND TRANSFERS

We do not sell your data. We only share information with trusted third parties:

Regiondo: Our booking system partner (for processing reservations).
Email Providers: To send you transcripts and confirmations.
Cloud Hosting: Where our website and chat sessions are securely stored.
Google Analytics: For anonymized statistical data.

Note: All partners are GDPR compliant or operate under equivalent data protection frameworks.

7. DATA RETENTION

Chat Sessions: Deleted automatically after the transcript is sent to our administration (usually within 30-60 minutes).
Booking Data: Retained for as long as necessary to fulfill the service and comply with legal tax/accounting requirements (typically 5-11 years in Croatia).

8. YOUR RIGHTS

Under GDPR, you have the following rights:

Access: Request a copy of the data we hold about you.
Rectification: Request correction of inaccurate data.
Erasure (“Right to be Forgotten”): Request deletion of your data.
Portability: Request transfer of your data to another provider.
Object: Object to processing based on legitimate interests.

To exercise these rights, contact us at info@zadarboat.tours.

9. COOKIE POLICY

Our website uses cookies to enhance navigation. You can manage your cookie preferences through your browser settings or our cookie consent banner.

10. SECURITY

We implement industry-standard security measures (SSL encryption, secure server paths) to protect your data. However, no method of transmission over the internet is 100% secure.

11. CONTACT US

If you have questions regarding this Privacy Policy, please contact our Data Protection contact:

Email: info@zadarboat.tours
Subject: Privacy Inquiry